Microsoft released a Windows Update on Tuesday Night / Wednesday morning for both Windows 7 , 8 and 10. Unfortunately, there is an error in the update which has the potential to create a major problem with certain versions of Microsoft Access which are utilised by Quantum Payroll.
If you purchased your Quantum Payroll in 2007 or later, then you are unlikely to be affected, however, as a precaution, we would recommend that you take a copy of your payroll folder for security using Windows Explorer (and not Quantum Backup option).
If you have not installed this update on your system then you will not have a problem and you may continue as normal, but ensure that you do not install any Microsoft Security Updates until further notice.
If you purchased your payroll prior to 2007 and have installed the update then you should immediately cease using your payroll until you receive further instructions from Quantum Software as you are likely to experience problems and will likely corrupt your data files.
The problem identified is related to the following updates:
• For windows 10 Version 1809 Windows Security Update KB4480116
• For Windows 10 Version 1803 Windows Security Update KB4480966
• For Windows 7 Windows Security Update KB4480970
Our suggestion is as follows:
Take a copy of your payroll folder but DO NOT use Quantum Payroll to perform this task, we suggest you use Windows Explorer for this.
a) Uninstall the latest windows security update or stop using Quantum Payroll immediately.
b) Turn off Automatic Windows Updates. These updates can be manually updated when a clean update becomes available. If this is not turned off this particular Security update could re-install itself.
c) If these security updates have as yet been installed then we suggest postponing the installation until further notice.
We have identified the most likely cause of the problem and we are endeavouring to provide a work-around as quickly as possible. In the meantime, it is vital that you do not run the payroll for affected company files if you have installed any of the Windows Updates as detailed above.