As the threat of the COVID-19 (Coronavirus) develops Quantum Software is changing its work practice to incorporate the following:
- Home Working
- Digital Communication
- Secure data transfer platforms.
- Home printing facilities.
- Escalation process
- Remote Control Supervision and Management Controls.
At Quantum Software we are acutely aware of the treat imposed by this virus and are implementing these processes to protect staff and the public at large.
Our vision, should self-isolation be imposed or Government related instruction be applied to movement, is to continue the service currently being supplied as if it is office based.
The Quantum technical team have issued all staff with kits giving them the facility to work from home.
In addition we foresee these process being enhanced as new tools become available, we would ask all clients to keep abreast of these changes by visiting our website www.qss.ie .
Please note our email addresses:
We ask all clients to use Email as the primary contact method at present.
Quantum Payroll Support : email@example.com
Quantum Outsource Service : firstname.lastname@example.org
Quantum Accounts : email@example.com
Please ensure your queries directed to the appropriate email address.
Our support tools:
Please note the Data Protection/ GDPR processes along with level of service have been itemised within your support agreements.
Team Viewer, this product allows our support personnel to access remotely your PC’s (with your consent) should the need arise, to analyse any issue.
Sharefile , this product allows the transfer securely of sensitive data or payroll backups.
Telephones: Currently, the general contact number for all enquires is Int. 353 (0) 1 2130737 this should continue to be the direct contact number. For information these calls will be forwarded to the appropriate Quantum Software Personnel. Please be aware that the phones are directed through the existing reception therefore this method of communication may not be as efficient as email.